FAQs

SHIPPING

Australian Customers: $11.95 AUD Express Shipping                                      Free for orders over $100

New Zealand Customers: $15.95 AUD Express Shipping

Rest of The World: $25.00 AUD Express Shipping

DELIVERY TIME

Your Parcel will leave our Warehouse within 24 hours of you placing your order, excluding weekend or public holidays.

Australian Customers: Once your delivery leaves our warehouse it will arrive between 1-5 days depending on where you are located in Australia. 

New Zealand Customers: Once your delivery leaves our warehouse it will arrive between 7-10 working days depending on where you are located in Australia. For express order it will take 1-5 business days 

Rest of The World: Once your delivery leaves our warehouse it will arrive between 10-24 business days. If you do not receive your order after 15 working days, please email us at hello@friendsofivy.com.au immediately and we will sort it out for you.

CUSTOMS DUTIES AND TAXES FOR NEW ZEALAND & INTERNATIONAL ORDERS

In the event that an international shipment attracts custom duties and taxes, the customer is required to pay all the Customs, Duties and Taxes on the order. If you refuse to pay duties on your parcel, the parcel will be destroyed and no refunds will be issued.

SECURITY

We do not collect or store any credit card information associated with your purchase when placing an online order.

If you have and further questions please contact us via our contact us page.

PAYMENT METHODS

Mastercard, Visa & Paypal

RETURNS

Please see our returns policy (Found in the footer menu)